Return / Cancellation Policy

If you have a problem or discrepancy with an order, contact our customer service department at (801) 853-8535 or (888) 557-0799. Please have your invoice available for reference. All claims for damages, shortages, etc., must be made within five days of receipt of merchandise. Merchandise may not be returned after 30 days from date of invoice. Defective product is non-returnable/non-refundable once the apparel has been decorated or altered. Discontinued items may not be returned at any time. UNDERGARMENTS MAY NOT BE RETURNED FOR ANY REASON.

If you must return any order or partial order, please call SLC Activewear for a Return Authorization Number at (888) 557-0799. No returns will be accepted without a valid Return Authorization Number. A copy of the invoice must accompany all returns. If the above criteria are not met, the goods will be returned at customer’s expense. All refused or returned shipments will be subject to a restocking fee of 15% or $25.00, whichever is greater. If SLC Activewear has paid the freight charges for any order that is subsequently refused or returned, the customer will then become liable for any and all freight or shipping fees (both ways) associated with that order. If SLC Activewear has provided a shipping label for any return order, the label must be used with 5 business days or the customer will then become liable for shipping fees. All charges associated with any refused COD shipments must be settled before the customer’s next order.
Cancellations or returns of any orders already pulled are subject to a restocking fee of 15% or $10.00, whichever is greater.

It is the responsibility of the “Sold To” customer to COMPLETELY check in all orders prior to contacting SLC Activewear regarding any problems with the order. Altered or printed garments are not returnable. Garments should be inspected prior to decorating. If you receive the wrong items and alter or print them, you will be invoiced for the items received. We will then provide the correct items to satisfy the original order and invoice. Decorated or altered apparel is non-returnable/non-refundable.